What to Do Before Submitting Your Phone for Repair
A short checklist for backing up your data, removing your SIM, and preparing your phone for a smooth service visit.
Screen Damage: What Are Your Options?
Why a cracked screen usually means a full display assembly, and the checks we do before recommending a replacement.
A cracked screen is the most visible kind of damage, but the right fix depends on what is actually broken.
Glass, display, or both?
In most modern smartphones, the cover glass, touch layer and display panel are bonded together. When the glass cracks, the whole display assembly is usually replaced rather than just the glass. This keeps touch response, brightness and colour accurate.
Signs the display panel is damaged
- Lines, black patches or spreading ink-like marks
- Flicker or discolouration
- Areas that do not respond to touch
When the screen is not the problem
A black screen does not always mean a broken display. If the phone vibrates, rings or connects to a computer, the fault could be in the display connector or the board. Diagnosis tells us which.
Using the phone with a cracked screen
Small cracks can spread, and broken glass can cut fingers. A screen protector applied over a crack is a short-term measure only.
Genuine display assemblies
Genuine displays match the original brightness, colour and touch behaviour, and fit the frame correctly. We confirm the cause and give you an estimate before any replacement.
This article is general guidance. For advice on your specific device, contact us or bring it in for inspection.