Screen Damage: What Are Your Options?
Why a cracked screen usually means a full display assembly, and the checks we do before recommending a replacement.
What to Do Before Submitting Your Phone for Repair
A short checklist for backing up your data, removing your SIM, and preparing your phone for a smooth service visit.
A little preparation makes a service visit faster and protects your data. Here is the checklist we recommend.
1. Back up your data
Back up photos, contacts and chats to your cloud account or a computer. Some repairs and software procedures can erase data, and backups are your best protection.
2. Note your passwords
You may be asked to unlock the phone so the technician can test it after repair. If you prefer not to share your lock code, tell us, and we will discuss how testing can be done.
3. Remove your SIM and memory card
Keep them with you unless the issue involves the SIM or storage.
4. Bring your invoice
The purchase invoice is needed to check warranty eligibility.
5. Describe the issue clearly
Note when the problem started, how often it happens, and anything that triggers it. Details like "only when charging" or "after the latest update" help diagnosis.
6. Remove cases and protectors only if asked
We may need to remove them for inspection, but there is no need to do it beforehand.
This article is general guidance. For advice on your specific device, contact us or bring it in for inspection.